Pay: $15-$17.50 per hour based on experience
Schedule: Full-time
Location: In person
Requirement: Fluent in English and Spanish
We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.
What You’ll Do
- Answer incoming calls with professionalism and warmth in both English and Spanish
- Schedule and confirm patient appointments accurately
- Enter and update patient information in our system
- Help patients understand services, benefits, and next steps
- Support smooth communication between clinics and patients
- Maintain clear, accurate documentation of interactions
What We’re Looking For
- Fluency in both English and Spanish (required)
- Outstanding customer service skills and a friendly phone presence
- Strong attention to detail and accuracy
- Positive, team-player mindset
- Organized and able to multitask in a busy environment
- Comfortable using computers and scheduling systems
- Medical office or call center experience preferred (not required)
We’re proud to build a team of supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- Training and ongoing support in a collaborative team environment
- Bonuses
- Employee Discounts
Open Eyes Vision Center is a rapidly growing, multi-location optometry group serving communities across North and West Texas, built on a model of accessibility, efficiency, and high-quality patient care. We offer same-day appointments, walk-ins, Saturday availability, and broad insurance acceptance to make eye care convenient while maintaining a strong clinical standard with accurate prescriptions and modern diagnostic technology. Our team members are key drivers of success at each location, responsible for leading daily operations, managing patient flow, and ensuring a high-performing, accountable team environment. We look for individuals who are organized, proactive, and results-oriented, with the ability to take ownership and execute at a high level. At the same time, our structure supports and attracts strong doctors by providing consistent patient volume, efficient systems, and a collaborative environment, creating opportunities for both operational leaders and clinicians to grow within a scalable, performance-driven organization.
